Getting To Know Puchong's Constituent Representatives

1st Pic: (Steven and Adeline Poh listening attentively to YB Kow Cheong Wei's advice to some questions put forth to him while looking on is the energetic Wan Sun Keong (Gerakan Youth Chief - Puchong Division) as well as council member of MPSJ

2nd Pic: (YB Lau Yeng Peng (blue batik shirt) with some of TMP-RA committee members)

3rd Pic: Group photo

Another Step In The Right Direction

(Above Top: TMP-RA committee members listening to the opening speech by the officials)
(Above Bottom: Steven posing a couple of questions during Q&A session)
TMP-RA committee members represented by Steven & Adeline Poh, Ray & Vivian Wong and Michael & Harriet Yeoh attended a forum titled "Program Mesra Rakyat Bersama Jabatan Dan Agensi Kerajaan Tempatan", held at Dewan MPSJ, Puchong Indah (29.07.07) and was officiated by YB Lau Yeng Peng (Ahli Parliament Puchong).
Many might ask what was the RA committee's objective in attending such a forum, well to state the obvious it is purely to obtain the necessary information from the relevant authorities present at the forum which included MPSJ, SYABAS, TNB, TELEKOM, SPR, LITRAK, JPN, IWK and IPD (Subang Jaya), to enhance our knowledge and to pose the many questions to which we hope to get the necessary assistance from the said relevant authorities to help solve the many issues we all have in TMP.
It was a great opportunity to meet every state agency not to mention the constituent representative of Puchong represented by Gerakan's YB Lau Yeng Peng and YB Kow Cheong Wei. To be honest I for one did not even know that Bandar Puchong was a stronghold for Gerakan's representatives......alas now I do.

At the forum there were at least over 100 residents coming from various taman all over Puchong, mainly represented by their own RA. Many of these concerned residents posed many relevant questions pertaining issues encountered within their own community i.e. more police patrols in the area, monitoring of foreigners activities especially involving unruly behaviour, insufficient street lighting, poor response time from police personnel, unsatisfactory customer care by TNB and TM and many more.....other issues.
I must say the response by the relevant authorities to the questions put forth, was very informative and indeed helpful. To be honest being a first timer in such a forum I was and still am very impressed that I am given the opportunity to pose a couple of questions together with my fellow committee members and at the same time able to receive an immediate response to those questions.
Below are the questions TMP-RA committee members submitted during the Q&A session at the forum:
To IPD Subang Jaya
1. The need for daily police car patrol (with log book) in TMP to further enhance security in TMP
To MPSJ representative Tuan Haji Salamat:-
1. Guidelines pertaining the construction of the guardhouse in a "gated and guarded" community
specifically to understand which state agency's jurisdiction resides over such matters. The question also highlighted the issue of erecting a shaded extension for the guardhouse to protect all residents from rain when entering and exiting TMP via use of the proximity access card.
2. Request for more street lights along the one way road leading into TMP, convex mirror at the curved portion of the road between the guardhouse entrance and MBF printing factory as well as speed humps/bumps to discourage speeding by vehicles outside.
To IWK (Indah Water Konsortium) representative Encik Mohd Rashid bin Aziz
1. The foul and strong ammonia odour eminating from the "loji air' located just outside of TMP near the shoplots.
To Puchong's Gerakan Parliament representative YB Lau Yeng Peng
1. The proper procedures and the relevant authorities involved in the legal formation of a RA.
2. The issue of the area between Lake Edge and TMP behind phase one 2 1/2 storey house concerning the maintenance of the land as currently there is no clear indication who is taking ownership of the said responsibility.
3. Rights of residents/house buyers and assistance needed to challenge developer in fulfilling all of their promises as well as providing the necessary facilities to ensure that a proper gated and guarded community concept is delivered.
The forum began at 8.30 PM and the final question was taken at 11.30 PM, in a nutshell the RA committee members learnt a great deal of information and left with a heart filled with more confidence as we are now better equipped to lead the residents in TMP in achieving a common objective of creating a better living environment for all.

Sample of Security Signage with Contact Numbers

This is just to highlight some of the standards encouraged by other developers for a better quality standard of living for its home buyers as depicted in this photograph. Security company's helpline and included in the signage the police
number responsible for the area concerned.
This is one of many little things that will make a difference and I think a step in the right direction and definitely if TMP management start doing all these little things I believe it will start repairing some of its tarnished image and bad press it has attracted to date.
Why follow when you can lead?
Why wait when you can act?

To Scoop or not the Poop? (Dog Owners in TMP) by MOJO

Hi! My name is Mojo and I am a Beagle residing in TMP. I am only 10 weeks old and my favorite past time is to sleep, eat, pee and poop.

I am allowed these luxuries as I am still a puppy but in my short existence to date I am well aware of the environment through my highly reknown ability to sniff out things not visible to the eye.

I cannot wait to grow up and ultimately enjoy more freedom, going for walks with my owner to the playground and also to visit my canine buddies within TMP.

Of course I am also aware that I have many new friends to make especially with all the nice children whom will always adore my personality, woof woof! Just a few tips my owner would like me to highlight is that it will be nice if we could all work hand in hand to ensure that my poop and my canine buddies poop be scooped (picked up and place in a bag) to be disposed of in a proper fashion. This is important not only to us doggies in TMP, but equally important to all my young human friends to avoid infecting each other with unnecessary ailments due to our poop being littered on all the grassy common area. Besides it is known that our poop including your poop will attract many insects of nasty nature like flies which will breed maggots. If I had appendages like my human owner I would be the first to pick up my poop, however I do not so I need every dog owners assistance to maintain hygiene and cleanliness in common areas free of our poop.

Some of my canine buddies through the grapevine did mention some owners not exercising such responsibility by taking them to common areas and allowing them to poop all over the neighbours lawn. This is not a nice thing as I believe no residents in TMP would want to go out and find a chunk of doggy poop in their premises, especially when they do not own a dog. I even have a big black canine buddy in the neighbourhood bragging about his illustrious freedom when his owner lets him out everynight to roam freely and to poop where he pleases, usually he poops on someone elses lawn and not his own. I totally disagree with this and honestly most of my canine friends feel very embarassed about leaving their poop behind. Let us all start practicing scooping the poop and together we can all have a cleaner and happier environment to live in......woof woof woof!!!

Management's Reply To The First Minutes of Meeting (Including RA response - Updated....)

On 7/24/07, WK Lee of TMP Management wrote:

Steven & Harriet

(Note: I noticed that this mail sent earlier from my company email address has not been sent out yet. As such ,I am resending this mail )

On behalf of Mr Yeoh, I would also like to thank you in getting TMP's pro-tem RA organized as your soon-to-be-registered RA will eventually be taking over the management of TMP. Due to his extreme busyness in new projects, Mr Yeoh has also instructed me to address and reply to ongoing issues (as per your minutes) which mainly revolve around security as follows :
RA Response:
The issue of security is at the top of the list as it involves safeguarding the lives of all residents in TMP especially women and children to avoid any untoward incidents of theft, robbery and even serious crimes like rape and murder. The RA believes prevention is better than a cure as we have all learnt from the past of many such cases happening and being reported in communities not very far from ours.


1.1 Adequacy of Security Personnel

We have studied the adequacy of the number of security personnel and would like to inform you that the number ( 6 for day shift and 5 for night shift) is adequate based on the following justifications:

We are in receipt of a security analysis report by an independent security firm confirming that the present total security manpower is sufficient. We would be only too pleased to extend a copy of the report to your committee should you want it for reference purposes.
An adjacent development(which is bigger) also employs the same ratio of guards.
RA Response:
Pertaining to the word "sufficient" and to your kind reference of an example of a bigger community requiring same number of security personnel...........is it a community with exact set up like TMP "GATED" concept? Where the perimeter retaining wall comprise of a structure that can be scaled easily and lowly erected? Where entry can be gained via the lakes which are situated nearby? Or the other community you so confidently referred to is also situated near an industrial area with masses of foreign workers roaming the streets in the lower cost housing area nearby? Where lighting beyond the guardhouse outside is less than adequate?

Notwithstanding the above, we do agree with you that the services rendered by the present company are not up to the mark as evidenced by guards (especially the night guard at the high tension area) caught sleeping and their general lack of alertness. Our conclusion is therefore that the present security services provided are adequate in terms of quantity but inadequate in terms of quality.

As you are aware, we have voiced the residents' concerns as well as our own observations about their ineptitude and have had many meetings with the security firm representatives which resulted in them doing away with female guards and old/unfit looking guards but we do concur with you that the level of service still falls short of reasonable expectations. We also concur with you that it is time for 'the changing of the guards' now. As this is the second security company that we have engaged for TMP, we have contacted some security companies and have taken some time ( thanks for your patience and forbearance) to evaluate and analyse proposals before we introduced the shortlisted company to you whose representatives your pro-tem committee members have the opportunity to interview in our previous meeting. Coincidentally, Rajis, their security consultant is known to Jenny who said that he has serviced the Goodyear Court 10 ( where she was a former resident) residents well.
After some negotiation , the proposed new company has agreed to match the existing rates and have also agreed to the following improved security measures at no extra costs:

They will arrange for regular police patrol with police signing on a record book as evidence of each visit.
The firm proposes to rent a house in TMP or its vicinity to accommodate their guards . This will boost security in the form of availability of standby guards at any point in time. During times when security needs to be boosted temporarily, this move will be very helpful.

For your information, we have issued a termination notice to the existing security firm whose last day of service is 17 August 2007 which will also be the commencement date of service for the new security company. We will continue to monitor the performance of the existing firm in the meantime.

We would like to schedule a meeting between the new security company (Aman Security Network) and representatives of the pro-tem RA immediately to discuss about new SOPs as we value your input and participation. I will contact Steven to fix the date and time.
RA Response:
Your explanation above though may seem to be an appropriate response to our concerns in plain english, it does however raises even more concerns what kind of vetting procedures you have in place especially an organization like the size and "history" in the housing developer industry. There is a saying; "if you pay peanuts, you will get monkeys" and honestly some of the security personnel do come very close to fitting the description.
The RA immediate concerns is the "period" between now and when the new security outfit takes over from the current one.
The RA have received many numerous feedback stating the increased relaxation of screening by the current security personnel due to the fact that they are all aware that their days are numbered. The RA strongly urges your management team to have some form of monitoring in place immediately within the current security personnel until the new team takes over on the 17th August 2007.
The RA do not want to see any compromise at all pertaining this matter, as the RA do not want to utter the words; "I told you so" in the event during this period of low morale and lack of motivation within the current security team's attitude, some untoward event was to take place.


Retaining Wall

We wish to highlight to you that the retaining wall is built according to approved building plans . Meanwhile we will continue to monitor any trespassing at the high tension area and constantly remind the security guards posted there to be very alert and vigilant.
Completion of perimeter at Phase 3 may be slightly delayed due to backfilling of land. We have posted a guard there and so far the security situation is under control.
RA Response:
The RA would like a confirmed deadline for the completion of the said perimeter wall for Phase 3 as previously you did promise the said wall will be erected by the end of July 2007. This is very important for all residents in TMP and not just the minority that have shifted into their new homes in Phase 3A base on all the promises stated in the same brochures by your marketing personnel.

Availability of Security Personnel During Emergency

Emergency contact numbers have been furnished to the residents. Obviously, new numbers will be furnished when the new security company takes over next month. In the meantime, we have also applied for a fixed telephone line for the guardhouse to enhance emergency contacts.
RA Response:
Honestly the part of the emergency numbers being furnished to all residents, I strongly recommend you reiterate the methods/channel of communication you had exercised for all residents to have supposedly been informed of the said emergency numbers. The RA will appreciate all matters pertaining the welfare of the residents be made known in a very transparent manner at all time, every time.
The RA will also like to suggest 2 signboards clearly indicating the contact numbers of the security company's emergency numbers including the police station number nearest to TMP as depicted in the photo of a similar signage in other gated community, to be placed just outside the entrance and one more inside the entrance. (Please refer to picture in the post titled "Sample of Security Signage with Contact Numbers")

Main Entrance Security Barrier – Shade

We are still looking into a way of erecting a shade for the proximity card without jeopardizing our chances of obtaining CFs for the remaining Phase 3 houses as the construction of the guardhouse did not adhere to MBSJ rulings as we were generous in giving a much bigger guardhouse. Any alteration may catch the attention of the authorities and the last thing that we want them to do is to order the guardhouse to be demolished because we have further altered it by erecting a shade.
RA Response:
The RA believe the above explanation is suitable for pubescent individual, primarily because your response do not offer any concrete committment in resolving one of the many pertinent issues put forth to date.
Justification for our argument is purely base on logic as the construction of the "generous guardhouse" so nicely put is merely eye candy to the RA and do not reflect the standards in the planning of the said entrance to TMP by your management (Malton) to facilitate efficient management of traffic flow into and out of TMP including a set-up that will provide a better working environment for the security personnel to carry out their duties to their upmost potential.
The saying goes "seeing is believing" and what the RA is not seeing concerning the guardhouse inadequacy is truly "Unbelievable".........i.e. no visitor parking space at entry point to facilitate visitors to obtain valid passes and collection of their identification without obstructing entry of other vehicles that do have valid entry via proximity access cards. How can your management expect the security personnel to carry out their duties and maintaining a reasonable standards when all cars have to queue without proper segregation between residents and visitors including contractors,electrician,delivery personnel and friends and relatives of residents.




Defect Liability Period

As we have attended (and are still attending) to defects from the beginning, there will be no extension of defect liability.
RA Response:
The RA would like to encourage all defect to be reported immediately by respective residents to ensure that every defect is noted by the maintenance office and hence legally residents rights protected even after the defect liability period.

Common Notice Board for the Community

As a gift to the RA, the company has approved the installation of a notice board at the gazebo. It will be weather resistant (not weatherproof as minuted).
RA Response:
The RA would like to extend our sincere gratitude pertaining the above generosity by your management, however the RA would like to request that the said notice board be delivered soonest possible as the RA have many posting to highlight to the residents in TMP especially to those that have no access to a broadband connection to view the community blog.

Mosquito Menace

Due to the recent spate of rains , the fogging contractor was not able to carry out his duties. In fact, since our meeting on 14 July, they have come 4 times but were hampered by the rain. We have arranged for them to come this Thursday and hopefully they will be able to fog this time !


TQ&Rgds,

Wk lee

Suggestion forms maildrop by TMP next generation....

Top Pic:
Marcus Chua of TMP 5
Bottom Pic:
Low Jee Kin Of TMP 6


Suggestion forms maildrop being carried out by the junior members of our community, instilling teamwork, responsibility and a sense of belonging. "All in the spirit of One Voice One Community".

TMP Community Suggestion Box - Official Launch

It gives me great pleasure to officially announce the launch of the TMP Community Suggestion Box by the TMP RA (Resident Association) Committee.
This is the first visible endeavor by the RA to start the process of giving an outlet to all TMP residents to contribute by voicing out constructive suggestions and highlight any issues that needs to be addressed or to be brought to the attention of the RA committee, with the main purpose of having a majority voice to improve the living standards within the community.
The committee have taken the initiative to get things on a roll and the effort to date was made possible by individual contributions of RM 50 per committee member to start a fund that will be used for such projects. This will be the start of many more little steps the RA committee will take to increase awareness and to also educate the community that every single residents contribution is as important as your neighbours.
The RA will distribute a suggestion form to all residents via mail drop by the 22/07/07. The RA sincerely encourage all residents to provide as many constructive feedbacks as possible.
Help us to help you and together we will create a better and healthier living environment in the community that all residents can be proud of and most importantly feel safe to live in for your family, especially your children.
Our home is within the community, and not within the four walls of our home. Let us start thinking and behaving in a way that will contribute positively to all.

1st TMP RA meeting with Malton - Minutes

MINUTES OF TMP RA MEETING

Date: 14th July 2007
Time: 9.30 a.m
Venue: Maintenance Office, Taman Mutiara Puchong

Present:
Lili Yap – Chairman
Regina – Vice Chairman
Steven Poh - Secretary
Harriet Yeoh – Asst Secretary
Lim LS – Treasurer
Jenny Yap – Audit

Committee: Hafiz Nizamuddin, Chan Kok Leong, Aarti Khandhar, Razali Ahmad, Vincent Ng, Mary Magdalene.

TMP Representatives: Mr. Yeo (COO), CW Lee, Ravi, Eric, Ismail (Tegas Security)

A first official TMP RA meeting was held between the TMP Resident Association Committee Members and Interpile Sdn Bhd management representatives. Objective of this first meeting was to discuss on several matters pertaining to many unresolved grievances of its residents.

Matters Discussed
1)Security Issues

Several points were highlighted with regards to this issue.

1.1 Adequacy of Security Personnel hired by Interpile Sdn Bhd.

Meeting started at 9.30am with Chairman Lili highlighting the security features mentioned in the sales brochure which were not materialized in real life, particularly the duties of the guards. It was brought up to CW Lee that many issues raised in the past were still outstanding and not settled. She also brought up legality and RA formation requirement to show that TMP RA followed the law.

The current security services rendered by the management for the benefit of the residents of TMP were inapt and inadequate. Some of the security personnel hired were too old and unfit. Concerns were highlighted that the management should have scrutinized and adopted an adequate guideline when hiring such guards.

Jenny has also brought to the attention of all that there were no security personnel posted at Phase 3 lake side as scheduled.

Lee confirmed that currently there are only 5 - 6 guards per 12-hour shift patrolling the said area. However, with recent incidents occurring, concerns were highlighted and adequacy of the number of guards were questioned. The RA committee had suggested that management should study what is the adequate number of security personnel in order to maintain a justifiable safe environment for all the 500+ residences of TMP.

Further added to this, Lim mentioned that security personnel should be adequately equipped with appropriate & basic equipments i.e. baton, whistle, torch light, walkie-talkie in order to carry out their duties properly. Steven also highlighted that the day before, 2 guards disappeared with 2 of the 3 walkie-talkies and communication among guards was crippled. In addition, there should be a more frequent patrolling schedule, which is to be let known to all residents of TMP. The S.O.P was requested at the last RA pro-tem meeting to ascertain security personnel's duty coverage.

Lim reiterated that budget constraints should not be a reason to defer security / maintenance shortcomings.

Mr. Yeo, has agreed that security of residents is of importance and that the management will look into this matter immediately as well as do a study on the adequate number of personnel that should be posted at any one time as per suggested earlier. He has also mentioned that the management would reply the committee within 7 to 10 days time with regards to this matter.

Lee has further added that the management has engaged a new security company replacing the current one but date of commencement has not been mentioned during the meeting.

1.2 Retaining Wall

Committee, Aarti, have voiced out that the retaining wall erected along phase 1 & 2 were not sufficiently high to deter intruders from encroaching into TMP’s area, in particular, area near the high tension area which appears to be the weakest point. Prior to this meeting, this issue was brought up to the management and the management had posted 1-security personnel at the east wall of TMP. Despite such measures taken, there were 2 incidences whereby intruders had managed to encroach into TMP without the knowledge of the said security personnel. Thus bringing the point back to the inadequacy of the services rendered by the current security company as well as the height of the said retaining wall.

No mention from the Management representatives with regards to this matter, hence matter to be further discussed in the next RA meeting.

Steven highlighted the objective of staying in TMP was the “gated and guarded” feature as advertised but this was not fulfilled as Phase 3 west lake fencing was not put up as at to-date, and Phase 1 moved in more than 1 ½ years already. Furthermore, it was brought to his attention that the umbrella and 2 units of walkie-talkie provided to security personnel in the said perimeter have gone missing. Hence, there should be some immediate form of security measures by the management to ensure safety of all residents.

Lee mentioned that the due date for completion of the perimeter fencing will be by 31st July 2007. Committee urged that the management look into matter with immediate effect and to adopt temporary security measures until the erecting of the retaining walls have been completed as per date stated above.

Yeo agreed to boost up security at Phase 3 non fencing area in the interim before untoward incidents happen

1.3 Availability of Security Personnel During Emergency

Currently, there is no form of communication between the residents and the security provided. Committee has highlighted that there should be some mode of communication to the guardhouse in case of emergency. For example, should there be a robber / car theft occurred, residents have no way of communicating to the security personnel in order for the personnel to apprehend the perpetrator(s).

Committee has urged that the management consider the matter and to come up with some form of security mode of communication between the residents and the guardhouse.


2. Main Entrance Security Barrier - Shade

Committee have also highlighted and suggested to the management that there should be a shade / awning erected along the Guard House. Currently, residents are not protected from the rain whenever they need to use the proximity card to enter or exit TMP. Instead, the guards would automatically open the barrier for the residents.

Mr.Yeo mentioned that the structure of the guardhouse is built in accordance to the guidelines laid out by MPSJ. However, he further mentioned that the guidelines were for structure of the guardhouse i.e. it has to adhere to the size stipulated by MPSJ and that the said structure must not consist of a concealed lavatory. No mention of erecting a shade to protect users of the proximity card reader from the rain, to be illegal or permitted. Matter needs to be further clarified for further discussion in the next meeting.

3. Defect Liability Period

Razali raised the issue the defect liability period queried whether there would be any extension of the said period as Phase 1 faces recurring defects, Regina concurred.

Lee mentioned that he is aware of the situation and has assured the committee and the residents of TMP that the management will still manage rectification of latent defects even after the said due date.

4. Common Notice Board For the Community

Committee has requested for a notice board to be put up at the garden gazebo. Lee confirmed that a weatherproof notice board will be put up at the Garden gazebo by end July.

5. Mosquito Menace

Jenny mentioned that the mosquitoes have returned and have requested for fogging.

On a final note:

Lili thanked Yeo & TMP team for the attendance and all committee agreed to meet at 5.30 pm at the Garden the next day to confirm the minutes and highlight outstanding security and maintenance issues to be submitted to Yeo, who promised to response within 10 days.

The meeting ended at 11.30am while Lili accompanied Yeo for site visit at Phase 3 fencing area.

Minutes of meetings compile by Steven Poh – Secretary
Harriet Yeoh – Asst. Secretary

TMP Pro-Tem Resident Association (RA) Committee

Chairman - *** (Position replaced by Steven Poh)
Vice Chairman - *** (Position replaced by Lim LS)
Secretary - *** (Position repaced by Harriet Yeoh)
Asst Secretary - *** (Position replaced by Michael Yeoh)
Treasurer - *** (Position replaced by Carol Ong)
Audit - 3rd party (to be appointed in due time if/when necessary)

*** Denotes amendments after reshuffle of committee positions made on the 5th August 2007 to better serve the community and was given majority mandate by all committee members present.

Committee Members
Chan Kok Leong,Aarti Khandhar,Razali Ahmad, Vivian Wong, Amy Tan, Ray Wong, Mary Magdeline,Chua CK, David Chua, YS Chan, Adeline Poh, Reggina Everest, Ho Soo Ming.

We encourage all residents of TMP to post suggestions and any comments pertaining to the betterment of our community in this blog or you can email us at tmp_committee@yahoo.com