Complaints Procedure In TMP

Recently due to the anxiety by some residents pertaining the new security firm appointed mainly by certain individuals not being happy, which is something so very common in this beloved taman of ours that I really need to stand firm and address this issue to avoid a similar situation from happening in the future.
Casestudy:
A few RA committee members received in their letter box a letter specifically accusing a few individuals of the committee of certain displeasure. The said individual wrote the letter addressing concerns of the current security standards and even include a checklist of how to manage a security firm and on top of that questioning the RA responsibilities and blaming the RA for not looking into the problem without reasonable justification and worst of all proof of any misconduct.
The best of it all is that the said letter was written without any signature and corresponding address and name.
As far as I am concern this is as authentic as a "POISON LETTER" as only cowards will write a letter to complain and accusing of something and not attach any correspondence. Do you make a police report without revealing your identity and personal particulars? If it is a genuine concern and for the betterment of the entire community and without malice or intention of personal attack then why was the identity of the complainant not revealed??? Why so outspoken in writing and so cowardly at the same time by not revealing who you are?
Please note fellow residents if you have a genuine complaint then kindly do so by filling in a complaint form and the management office will look into it, that is what they are paid for. Please do not point your fingers at the RA as the RA is a voluntary outfit by residents of this taman truly concerned out of goodwill but not obligated to any one individual and definitely not answerable to anyone who has done nothing to improve the welfare of the entire community as a whole.
RA consist of people who can walk the talk and not just talk, so please if you do have a complain just do so following proper channel and not make it personal by dropping letters in residents mailboxes. Be professional and have the common courtesy to do what is right and not create animosity amongst fellow residents in this serene and beautiful taman.
Lastly do not mention names of individuals if you do not have the decency to mention yours in the letter. Yes if you are reading this please come forward and I invite you to meet with me to resolve the issue/s you have with the RA and I promise you in my capacity I will do my best to assist you in anyway I can as a volunteer, just to remind everyone that I to am a resident and honestly it is not a job anyone would do voluntarily without pay unless you are honestly and genuinely concern about improving the living conditions within our taman.
Lastly do not just openly criticise if you are not willing to make yourself available to be a part of the solution. Pointing fingers is just so easy to do and so is writing a letter and dropping it off in people's mailboxes. Why not channel this time and energy you have and attend the RA meeting. The dates of such meeting are published in the calendar and you have no excuse not to show up and participate and be a part of the decision making process. Changing of the security guards was necessary as previous security firm did not adhere to the S.O.P and on many occasions guards were caught sleeping while on duty and allowing access without proper identification or protocol.
It is well noted that your concern for the current security firm is questionable and believe me when I tell you that we are seriously looking into this problem and measures are already in place to handle it. But do take note that we are no miracle workers and everything needs time to be executed. So please be patient as we look to secure a better and more reliable security firm to take over very soon. Do not play the blame game and please invest your time properly to do good for this community, we all need less enemies and more friends in this taman.
If you are so quick to point your fingers may I suggest the next time before you do so please be the one to come up with the solution/s and be consistent in doing so. If you were to look around to date with all the improvements in the taman which I can easily list more than 10 items that were organised and executed by members of the committee with more events coming up as listed in the calendar, why did you not write to us a thank you note or a letter of appreciation?
Do excuse me if I may sound a little agitated but I believe I have every right to do so as to date since early 2007 I have been fighting together with a small group of residents for a better place to call home, so the last thing I need is for someone to write a letter without identity to tell me why you are not happy and telling us to wake up when obviously we are not the one to wake up, as the actions to date by the RA clearly shows that we are indeed truly wide awake.